Railways Assist Female Passenger With Sanitary Pads Via Rail Madad App; Know How To Register A Complaint

Have you ever considered why Indian Railways is the most preferred mode of transportation in the country? You might think of reasons like convenience, accessibility, and affordability, and you'd be right. The extensive network of Indian Railways connects nearly every corner of the nation. However, what truly elevates the experience of travelling by train is its commitment to passenger-friendly services. A recent incident highlights how Indian Railways continues to achieve new heights in customer satisfaction.

Railways Assist Female Passenger With Sanitary Pads Via Rail Madad App

As shared on the Facebook page of Humans Of India, a female passenger travelling from Anand Vihar Terminal to Raxaul in berth number 11 of the B-1 coach on the Sadbhavna Express (train number 14018) encountered discomfort during her journey. Seeking assistance as her situation worsened after passing Ballia, she utilised the Rail Madad app to request sanitary pads.

This urgent message reached the ticket collector (TC) office at Chhapra railway station via the control room. TC Pratima Kumari immediately recognised the passenger's needs and dispatched a colleague to procure the requested pads. Upon the Sadbhavna Express's arrival at Chhapra Junction, Pratima Kumari personally went to platform three to deliver the pads to the passenger and check on her well-being. The grateful woman not only expressed her appreciation to the railways but also paid for the pads.

According to the Chhapra station's TC office, this marked the first instance of a female passenger making such a request, which was met with utmost respect and sensitivity. Other passengers and co-travellers also commended this commendable initiative by the railways.

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Rail Madad App: Features

If you’re curious about the features of the Rail Madad app, here are the key highlights:

• Multiple Complaint Channels: Users can lodge complaints through four platforms: the website, the mobile application, helpline number 139, and SMS.
• Complaint Tracking: The app allows users to track their complaints across all platforms.
• Unique Passenger ID: Users can instantly register complaints using their unique passenger ID.
• Helpline Information: The app displays various helpline numbers for immediate assistance.
• Document Attachment: It supports attaching documents to provide feedback or support complaints.
• Character Limit for Complaints: Complaints must be written within a limit of 1,000 characters.
• PNR or UTS Number Usage: Users can lodge complaints using their PNR or UTS number, which can be used within five days after boarding.
• Managerial Reporting: Hierarchical reports will be available for managers at the zonal, division, or railway board level.
• Finality of Submissions: Once a complaint is submitted, no changes can be made by the complainant.

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How To Register A Complaint On Railway Madad App?

Here’s a guide on how to register a complaint using the Rail Madad app:

Method to Register a Complaint on the Rail Madad App:

• Download the App: Install the Rail Madad app from the iOS App Store or Google Play Store.
• Register: Open the app and fill in your name and mobile number, then tap on “Get OTP.”
• Authenticate: Enter the OTP received on your mobile and tap “Register” to start using the app.
• Register Complaints:
• If your complaint is about train-related issues, click on “Register My Complaint For Train.”
• If it’s about station-related issues, click on “Register My Complaint For Station.”

Registering a Complaint via SMS:

• In the "TO" field, enter 139.
• In the message body, type: “MADAD” SPACE “COMPLAINT.”
• Hit the send button.

Registering a Complaint via the Web:

• Go to the official Rail Madad website.
• Log in as a Guest user or create a new account.
• Enter the OTP received on your mobile.
• Submit your complaint according to your preference.

With these steps, you can easily register complaints and seek assistance through the Rail Madad services.

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Credits: Indian Railways/ Humans Of India